The 10 and 5 rule is a simple guideline that is widely used in the hospitality industry. The rule dictates that when a staff member is 10 feet from a guest, the staff smiles and makes direct eye contact, and when they are within five feet, the staff verbally greets the guest.
The idea behind the 10:5 rule is that anytime you find yourself within 10 feet (3 meters) of someone, you should smile and make eye contact. When you are within 5 feet (1.5 meters) of someone, you should greet them with a friendly hello or other greeting.
Cast members are trained to acknowledge each guest with a smile anytime they come within 10 feet of that person. If you have ever been to a Disney theme park, you can imagine how often these employees come within 10 feet of their customers. They are smiling a lot!
Do you want to sell it to me. Well. Here's a simple rule to make sure this never happens again. It's the 5 foot 10 foot rule within 10 feet or so of a customer. You should acknowledge him or her with
What is 5S 5S is a systematic way of organizing workplaces by eliminating waste, improving flow, and reducing the number of processes where possible. It applies the five principles: Sort (seiri), Set in order (seiton), Shine (seiso), Standardize (seiketsu), and Sustain (shitsuke).
While the hospitality industry covers several different services, it can generally be defined through five different sectors. These sectors include food and beverages, lodging, recreation, travel and tourism, and meetings and events.
After 10 minutes are up, take a five-minute break… have a conversation, read an article or book, make a phone call, etc. After five minutes have passed, and if you're still hungry, continue eating slowly for another 10 minutes.
Trophic levels can be organized into an energy pyramid, which demonstrates the 10% rule. The ten percent rule states that each trophic level can only give 10% of its energy to the next level. The other 90% is used to live, grow, reproduce and is lost to the environment as heat.
10 Ethical Principles for a Hospitality Manager#1 Honesty. People around the world appreciate honesty and to become a successful hospitality manager, you have to be honest and truthful in all your dealings.#2 Integrity.#3 Trustworthy.#4 Loyalty.#5 Fairness.#6 Respect.#7 Commitment.#8 Leadership.
The 10% Rule means that when energy is passed in an ecosystem from one trophic level to the next, only ten percent of the energy will be passed on. An energy pyramid shows the feeding levels of organisms in an ecosystem and gives a visual representation of energy loss at each level.
Here it is. The 10-4 Rule: Any time we're within 10 feet of someone we make solid eye contact and smile, and when we're within 4 feet, we greet them verbally.
Customer Success Pareto Principle
The potency of 80/20 is that 20 percent of a group is responsible for 80 percent of the sales. So, if you can retain customers or make them more than one-timers, the chances of revenue earned is more. For example, 20 percent of repeat customers are responsible for 80 percent revenues.
Apply 5S to restaurants to increase productivity1) Sort: Check all the areas, and look for elements that are out of place, that are broken, dirty or past due.2) Store: Everything needs to be organized and stored so that can be find easily in less than 30 seconds.3) Shine:4) Standardize:5) Sustain:
The 5S pillars, Sort (Seiri), Set in Order (Seiton), Shine (Seiso), Standardize (Seiketsu), and Sustain (Shitsuke), provide a methodology for organizing, cleaning, developing, and sustaining a productive work environment.
The following are some of the principles that a good hospitality manager should observe:#1 Honesty.#2 Integrity.#3 Trustworthy.#4 Loyalty.#5 Fairness.#6 Respect.#7 Commitment.#8 Leadership.
ResponsibilitiesHire qualified personnel according to standards.Organize and coordinate operations to ensure maximum efficiency.Supervise and evaluate staff.Ensure supplies and equipment are adequate in quantity and quality.Handle customer complaints when necessary.Assist in pricing products or services.
The framework is simple: before you make a decision, ask yourself three questions: 10 minutes from now, how will I feel about this decision 10 months from now, how will I feel about this decision 10 years from now, how will I feel about this decision
As a result of decades of research, it is now generally accepted that the number of factors which account for business performance is so many that it is almost impossible for any single study to come up with a variable which accounts for more than 10% of the variance in, say, ROI. We may call this “the Rule of 10%”.
Lesson Summary. The 10% Rule means that when energy is passed in an ecosystem from one trophic level to the next, only ten percent of the energy will be passed on. An energy pyramid shows the feeding levels of organisms in an ecosystem and gives a visual representation of energy loss at each level.
Rule 10 states that ships crossing traffic lanes are required to do so "as nearly as practicable at right angles to the general direction of traffic flow." This reduces confusion to other ships as to the crossing vessel's intentions and course and at the same time enables that vessel to cross the lane as quickly as …
It is divided into three sections, and is underpinned by the five fundamental principles of Integrity, Objectivity, Professional competence and due care, Confidentiality, and Professional behaviour.
The 90/10 Principle was popularized by Stephen Covey, the amazing author of The 7 Habits of Highly Effective People. It states that: 10% of life is made up of what happens to you, and 90% of life is decided by how you react. We truly have no control over 10% of what happens to us.
When the customer moved to within 5 feet, you greeted them. I believe we need to go beyond the 10-5 Rule and institute the “20-10 Rule.” If someone gets within 20 feet of you, they get a smile and a wave. If a person gets within 10 feet of you, they get a smile, a wave, and a friendly hello from you.
The 90/10 Rule is simple. It means focusing 90 percent of our efforts on the 10 percent you and your stakeholders don't know. Because it's the 10 percent that leads to deeper insights and bigger opportunities. Insight professionals have unprecedented access to data about their customers.
Sort, straighten, shine, standardize, and sustain.
5S principles are based on the idea that a well organized and clean workplace increases employee satisfaction, promotes worker safety, and decreases product waste. 5S relies on everything having its own place that's easily identifiable.